From Eis.net products wiki
You can call our support staff between 8.30am and 6.30pm. So if you have problems with your internet connection or your e-mail account, please do not hesitate to call us at eis.net, our staff will be happy to help you out. :)
Brisbane 07 3229 9044 You can also email our technical staff any time at firstname.lastname@example.org with questions or fault reports. Please include your username or ADSL service(FNN) number in the email as well as means of contacting you, such as a phone number or your main email address.
For various operating systems.
How to get your personal homepage online at http://users.eis.net.au
To view your usage/connection statistics, or to see how much prepaid time you have left.