Difference between revisions of "Support"

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'''GETTING HELP'''
 
'''GETTING HELP'''
  
You can call our support staff between 8.30am and 5.30pm. So if you have problems with your internet connection or your e-mail account, please do not hesitate to call us at eis.net, our staff will be happy to help you out. :)
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You can call our support staff between 8.30am and 6.30pm. So if you have problems with your internet connection or your e-mail account, please do not hesitate to call us at eis.net, our staff will be happy to help you out. :)
 
 
Brisbane '''07 3229 9044'''  Interstate '''1800 655 244'''
 
  
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Brisbane '''07 3229 9044'''
 
You can also email our technical staff any time at '''support@eis.net.au''' with questions or fault reports. Please include your username or ADSL service(FNN) number in the email as well as means of contacting you, such as a phone number or your main email address.
 
You can also email our technical staff any time at '''support@eis.net.au''' with questions or fault reports. Please include your username or ADSL service(FNN) number in the email as well as means of contacting you, such as a phone number or your main email address.
 
 
'''[[Cheat Sheet]]'''
 
 
DNS servers:
 
    primary: 203.12.171.1
 
  secondary: 192.189.54.33
 
 
Brisbane NAS (modem-bank): 3307 9800
 
 
National roaming number:  0198 331 202
 
(for those outside the Brisbane metro)
 
 
Mail servers:
 
  Incoming (pop): pop.eis.net.au
 
  Outgoing (smtp): smtp.eis.net.au
 
 
----
 
 
 
'''[[Dialup_Modem_Settings |DIALUP MODEM SETTINGS]]'''
 
 
For various operating systems.
 
  
  

Latest revision as of 11:09, 11 December 2015

GETTING HELP

You can call our support staff between 8.30am and 6.30pm. So if you have problems with your internet connection or your e-mail account, please do not hesitate to call us at eis.net, our staff will be happy to help you out. :)

Brisbane 07 3229 9044 You can also email our technical staff any time at support@eis.net.au with questions or fault reports. Please include your username or ADSL service(FNN) number in the email as well as means of contacting you, such as a phone number or your main email address.


EMAIL SETTINGS

For various operating systems.


HOMEPAGE HELP

How to get your personal homepage online at http://users.eis.net.au


USAGE STATISTICS

To view your usage/connection statistics, or to see how much prepaid time you have left.