Support

From eis.net products wiki
Revision as of 02:59, 28 April 2006 by Admin (talk | contribs)
Jump to: navigation, search

GETTING HELP

You can call our support staff between 8.30am and 5.30pm. So if you have problems with your internet connection or your e-mail account, please do not hesitate to call us at eis.net, our staff will be happy to help you out. :)

Brisbane 07 3229 9044 Interstate 1800 655 244

You can also email our technical staff any time at support@eis.net.au with questions or fault reports. Please include your username or ADSL service(FNN) number in the email as well as means of contacting you, such as a phone number or your main email address.


Cheat Sheet

DNS servers:

   primary: 203.12.171.1
 secondary: 192.189.54.33

Brisbane NAS (modem-bank): 3307 9800

National roaming number: 0198 331 202 (for those outside the Brisbane metro)

Mail servers:

  Incoming (pop): pop.eis.net.au
 Outgoing (smtp): smtp.eis.net.au


DIALUP MODEM SETTINGS

For various operating systems.


EMAIL SETTINGS

For various operating systems.


HOMEPAGE HELP

How to get your personal homepage online at http://users.eis.net.au


USAGE STATISTICS

To view your usage/connection statistics, or to see how much prepaid time you have left.